The needs of modern field service operations have changed due to new technologies, changes in consumer expectations, and the economy.
Companies with field operations are equipping their workforce with digital tools like intelligent devices, real-time monitoring, IoT, and artificial intelligence enabled tech to cope with these changes by improving operation efficiency & productivity.
By integrating more advanced digital tools and field service management software, companies can sync workflows and create more effective strategies based on real-time data. This will help your field workers accomplish more by working smarter instead of harder, as well as helping office staff by eliminate paper-based processes as well as manual data entry that cause delays and introduce human error.
A key management solution for field service operations is Mobile Workforce Management (MWM). MWM Solutions provide visibility to field workers, optimize and control field operations & mobile staff performance. According to the report by verified market research, the Mobile Workforce Management Market size was valued at USD 3.89 Billion in 2020 and is projected to reach USD 10.46 Billion by 2028, growing at a CAGR of 13.16% from 2021 to 2028.
What is MWM and MWMS?
MWM is the management of a mobile workforce with the help of tools such as apps, software, and processes or networks.
MWMS (Mobile Workforce Management Software) is a solution integrated with MWM that enables businesses to manage their employees while they are on the go. For mobile workers, it’s a tool that assists them in performing their job more effectively throughout their day. For a manager, it’s a visibility solution that helps them keep track of field worker productivity.
In today’s global workforce, 80% are deskless workers. According to the survey from EMERGENE, the top deskless workforce industries are: Agriculture, Education, Healthcare, Retail, Hospitality, Manufacturing, Transportation, and Construction, that employ 2.7B employees.
This survey also shows that 82% of respondents from those industries are planning to increase spending on technology for their deskless workforce. Transportation and Manufacturing are the two leading industries. In addition, these industries are willing to invest in new technologies to assist their employees with productivity and keep them happy.
Businesses Can Save Time and Money with a MWMS
There are common struggles that companies running field services operations face: controlling costs, improving resource allocation, and streamlining business management. Implementing MWM provides a solution to these common factors, and provides a competitive advantage.
Key Benefits of Implementing a MWMS
Increase Efficiency
Efficiency is essential as it impacts productivity. With MWMS, managers can monitor the actual time employees spent on tasks and their progress. The telematics data and reports enable managers to analyze working processes, optimize and organize the field workers. In addition, managers can provide training and support their employees when issues are identified early.
MWM streamlines scheduling, dispatching and communication through centralized tools. The result is reduced downtime, increasing efficiency and productivity, ultimately impacting your bottom line.
Reduces Operational Errors & Increase Customer Satisfaction
Operational errors and process complexity negatively impact all aspects of finance, management, and overall business operations. Many of these issues stem from paper-based processed. This can also lead to lower customer satisfaction due to process and timeline management challenges.
MWMS enables the back-office to simplify processes by streamline payroll and invoicing that will result in lower administrative costs and errors. In addition, it provides greater accuracy and reduces overhead expenses, ultimately resulting in an improved customer experience, employee satisfaction and lowered operating costs.
How Astreon can help improve your business
Astreon Mobile is a fully-featured and effective mobile workforce management service.
The application is installed on a mobile device, transforming it into a part of a comprehensive personal monitoring system. With Astreon Mobile, you can track field employees’ productivity, schedule & dispatch tasks, and monitor their completion. With the Configurator web app integrators also have 24/7 remote access to the app configuration and diagnostics.
Astreon mobile is designed to provide visibility to field workers, optimize and control field operations and mobile staff performance.
Features
Access to relevant data
Astreon provides relevant and usable data in an easy-to-read format. Information is automatically updated and displayed in a user-friendly interface. View the main tracking parameters on the home screen for quick checks as well as status and alerts. Everything is automatically updated based on the latest message from the device.
Supports various communication options
Employees can chat, send photos, SOS messages, or location data by office staff by simply tapping a button. The back office is notified when personnel needs help or further instructions. Whatever happens, the employer will be aware of what’s going on.
User Statuses
Manage user status (Busy, Available, Away, etc.) to make better decisions by staying informed about your team’s activities. You can further tailor to your needs by creating your own custom statuses, and runs detailed reports to simplify payroll, differentiate what activity is personal or business related for costing purposes, and much more.
QR codes
Leverage QR codes to provide employees a means to log in by a simple scan, or changes status (for example at the end of a route or a task).
Remote control
An integrator or employer can change settings, download logs and troubleshoot issues without physical access to the employee’s smart devices. Request actions such as a camera snapshot or a service stop and change app settings remotely to proactively guide and help your team.
BLE beacons
The user’s smart device can be connected to a BLE device, and Astreon Mobile will detect such a beacon nearby and send this information to the monitoring system.
What to look for in MWM solutions
An MWMS is a critical aspect of digital transformation. By investing in MWM solutions, companies can embrace digital transformation and reap the benefits of an accelerated ROI.
When implementing, it is essential to take some initial steps:
You should identify :
- What are your business goals?
- How easy is it to implement?
- Whether it can be integrated with other digital tools, such as GPS fleet tracking?
Through integration, managers & employers can access relevant data via a more centralized way, as well as providing deeper insight into the data to make better informed and faster business decisions.
Astreon offers MWM solutions tailored to your business. With solutions such as mobile forms, scheduled transportation management, delivery monitoring service, maintenance management, driver behavior monitoring, transit solutions, agriculture solutions, and much more. Astreon has the right solution for your business needs.
Astreon Mobile is a fully-featured and effective mobile workforce management service. We capture accurate speed and detailed location throughout the day. For the back office, it is designed to quickly, conveniently, and easily connect any number of employees to the monitoring system without the need for specialty hardware, simply leverage your existing smart devices in the field and off you go.
Don’t know where to start or need more details? Our dedicated representative will help you find the best solution. Contact us today!